FAQ
What if I have pets?
Please let us know if you have pets. This is not an issue for our cleaning teams, however, be sure your pets are crated, on a leash, or otherwise contained when our Urban Clean Professionals team arrives.
Does someone need to be home for service?
You do not need to be home for service. You only need to provide access on the day of service. It is very important that you provide some form of access, as a $50 fee will be charged in the event of a lockout.
Are you insured ?
Yes! We are insured and bonded and your safety and protection is our top priority. That means your property is always safe with our professional teams. If something goes wrong during your cleaning appointment, you will be the first to know. We are dedicated to taking care of you, so we will do everything in our power to make things right in case something happens.
Will i have the same team each time?
If we provide a weekly or bi-weekly service you will have the same team. Likewise with monthly or as-needed service; we will always try to use your team, but unless specified otherwise your service will be assigned to any available team.
When will i be charged?
You will not be billed for services until the cleaning is done. This makes it more comfortable for you if for any reason you need to reschedule an appointment with us – you wouldn’t have to to worry about waiting for a refund.
Do i need to provide cleaning supplies?
No, Urban Clean Professionals teams comes prepared with all of the cleaning supplies, equipment, chemicals, polishing cloths, and dusters needed to clean your home.
am i required to sign a contract?
There is no contract, ever. Our Quality is Our Contract! You can cancel whenever you want. No pressure to sign up for recurring service and no crazy up-selling when we arrive.
what is your cancellation policy?
If you need to cancel or reschedule a cleaning appointment, please notify us one day prior to the day of cleaning before 4 pm as this will enable us to manage other processes. We regret that cancellations after that timeframe will result in a charge of $50. On the day of cleaning in the event of a lockout, there will also be a $50 fee charged.
HOW CAN I GET A QUOTE ?
Just hit the book now button in the upper right hand corner of any page and put in what you're looking for. It will spit out a quote for you on the right hand side or at the bottom of the page on mobile.
DO I HAVE TO CONTACT YOU EACH TIME FOR RECCURING SERVICE ?
After you set up recurring service, we’ll be there like clockwork on the date and time you choose. We will send a reminder email before so you will be expecting us.
